SHIPPING & DELIVERY

From the House to your hands.

Shipping and delivery options may vary depending on whether your House of Staples purchase is ready to ship, made to order, personalized, or completely custom.

Understanding Your Order

Ready to Ship

Products currently available in inventory may be prepared for shipment after the order has been processed.

Made to Order

Some House of Staples products are created after an order is placed and may require additional production time before shipping.

Personalized Items

Products requiring embroidery, names, monograms, custom wording, or other personalization may require additional processing time.

Custom Projects

Fully custom garments, embroidery projects, patches, and specialty orders follow the timeline established during the custom-order process.

Before Your Order Ships

Processing and production times vary depending on the type of order.

Any estimated production or processing timeline provided for a custom or personalized project is separate from the time required for shipping.

House of Staples does not guarantee delivery dates unless specifically confirmed in writing.

Shipping Options

Available shipping methods and applicable charges will be displayed during checkout when possible or communicated during the custom-order process.

Shipping availability may depend on:

Destination
Package size
Order type
Carrier availability
Special handling requirements

Tracking Your Order

When tracking information is available, it may be provided to the customer after the order has been prepared for shipment. For questions regarding an existing order, customers should contact House of Staples and include their order number or project information.

Contact About an Order

Check Your Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact House of Staples as soon as possible.

Address changes may not be possible after an order has entered the shipping process.

Shipping Issues

If a shipment appears delayed, lost, or damaged, contact House of Staples with your order number and any available tracking information.

House of Staples will review the available shipment information and help determine the appropriate next step.

Local Pickup

Local pickup may be available for select orders or custom projects when arranged with House of Staples.

Pickup instructions will be provided directly to the customer when applicable.

Custom, Bulk & Specialty Orders

Shipping requirements for large, custom, business, organization, or specialty orders may differ from standard online purchases.

Applicable shipping, pickup, or delivery arrangements should be confirmed as part of the project quote or order process.

International Orders

International shipping availability may vary.

If international shipping is available, customers may be responsible for applicable customs fees, duties, taxes, or other charges required by the destination.

Questions about your order?

If you need help understanding the shipping or delivery status of an order, contact House of Staples and include your order or project information.