RETURNS & EXCHANGES

Clear expectations. Thoughtful service.

House of Staples wants customers to understand the return and exchange options that may apply before placing an order. Because we offer ready-to-purchase merchandise, personalized products, embroidery, and fully custom work, return eligibility may vary by order type.

Standard Merchandise

Eligible non-customized merchandise may qualify for return or exchange when it meets the applicable House of Staples return requirements.

Products should generally be returned in their original condition, unworn, unused, unwashed, and with any original packaging or tags when applicable.

Custom & Personalized Items

Items created, embroidered, altered, or personalized specifically for a customer may not be eligible for standard returns or exchanges.

This may include:

Custom garments
Personalized apparel
Monogrammed items
Name embroidery
Custom logo embroidery
Custom patches
Made-to-order specialty items
Altered garments
Client-approved custom projects

Customers should review and approve applicable customization details before production begins.

Made-to-Order Products

Some House of Staples products are produced after an order is placed.

Return eligibility for made-to-order products may depend on whether the item was personalized or created specifically for the customer.

Display the applicable policy on the product page whenever possible.

If Something Isn't Right

If you believe you received an incorrect item or an item arrived with a production issue, contact House of Staples as soon as possible.

Provide:

Your name
Order number
Description of the issue
Clear photographs when applicable

House of Staples will review the information provided and determine the appropriate next step.

Report an Order Issue

Custom Project Approvals Matter

For custom projects, clients may be asked to approve design details, artwork, placement, colors, personalization, or other specifications before production.

Once approved production begins, changes may not be possible without additional cost.

Differences caused by information or specifications approved by the client may not qualify as production errors.

Size & Fit

Customers are responsible for reviewing available size information before ordering standard merchandise.

For custom garments or projects requiring measurements or fittings, customers are responsible for providing accurate information and attending required fittings when applicable.

Fit adjustments for custom garments may be handled according to the terms established for the individual project.

Exchanges

Exchange availability may depend on the product, inventory, customization, and condition of the returned item.

Personalized and custom items may not qualify for exchange.

Return Shipping

Return shipping instructions, when applicable, will be provided by House of Staples.

Customers should not send merchandise back without first following the return instructions provided by House of Staples.

Items That May Not Be Returnable

The following may not be returnable:

Personalized merchandise
Custom embroidery
Custom patches
Fully custom garments
Altered merchandise
Worn or used items
Washed items
Items damaged after delivery
Final sale items when clearly identified before purchase

Start a Return Request

Before returning an item, contact House of Staples with your order information and the reason for your request.

Have a question before you order?

If you're unsure whether an item will be eligible for return, exchange, or customization, contact House of Staples before placing your order.