Everything you need to know before you shop, customize or create with House of Staples.

Customers may shop according to the checkout options available on the House of Staples website. If customer accounts are enabled, an account may provide access to order information and future account features.

No. Some products may be ready to ship, while others may be made to order or personalized. The product page should identify the applicable order type.

Selected products may offer personalization options such as names, initials, embroidery, monograms or custom wording. Projects requiring significant design work should be submitted through the Custom Design process.

Visit the Custom Design page and complete the custom order request form. You may upload inspiration photos, artwork, sketches or other information that helps House of Staples understand your vision.

No. All custom requests are reviewed before House of Staples confirms project acceptance, pricing or production.

Pricing may depend on factors including materials, garment construction, design complexity, embroidery, artwork preparation, quantity and production requirements.

Some custom projects may require a deposit before design work or production begins. Any required deposit will be communicated before the project begins.

Yes, subject to artwork and garment review. Artwork may need to be prepared or digitized before it can be embroidered.

House of Staples may accept customer-supplied garments for certain projects after review. Not every garment or material is suitable for embroidery.

House of Staples may accept individual and small-batch projects depending on design complexity, garment requirements and production availability.

House of Staples accepts inquiries for custom patch projects. Customers can submit artwork, logos or inspiration through the Custom Patch Request process.

Consultation options may include: Custom Design Consultation, Embroidery Consultation, Personal Image Consultation, Business & Brand Image Consultation, Virtual Consultation, and fittings for existing projects.

Not always. If you already have a clear project idea, you may submit a custom order request. If you need help developing the idea, selecting materials, planning embroidery or defining the overall direction, a consultation may be helpful.

Availability may vary by service. The booking page will show the available appointment options.

Production time varies based on the project, materials, design complexity and current production schedule. House of Staples will confirm the estimated timeline before production begins.

Rush requests may be considered depending on availability and project requirements. Additional charges may apply. Rush availability cannot be guaranteed.

Yes. House of Staples works with businesses, organizations, schools, churches, teams, events and community groups.

Yes. Submit a business, group or bulk inquiry so House of Staples can review quantity, garment requirements, artwork and production needs.

Shipping options should be displayed during checkout or confirmed for custom projects.

Pickup availability may depend on the project and current House of Staples procedures.

Custom and personalized merchandise may be subject to different return rules than standard merchandise. Please refer to the House of Staples Returns and Custom Order Policy pages for complete information.